Do you want to maximize skills retention?
Then put training in the context of your employees' real jobs.

Universal Training will enhance the skills of your new hires and experienced employees through custom training programs with case studies, role plays, simulations, and other activities, based on your unique business environment.

Universal Training has developed training in technical, interpersonal, and basic job skills for more than 300 client organizations, many of them Fortune 1000 companies. We have experience in the fields of automotive, franchise/dealer, manufacturing, customer service, collections, credit, branch operations, and call centers. Specialty training topics include customer relations, sales, technician training, computer training, entry level and advanced job skills, and performance management.

With over 35 years experience in instructional design, Universal Training's team players offer expertise with companies like Allstate Insurance Company, Andrew Corporation, Brunswick Recreational Centers, Diner's Club International, Honda Finance Corporation, Olympus Servicing, L.P, ONDEO Nalco Company, Sears Automotive Group, Snap On Inc., Valvoline Instant Oil Change, Westlake Financial, and Wheels Inc.

As consultants, we work with our clients determining the problem and how it can be solved. Sometimes it is training related, other times it isn't. Either way, as a client you are our partner throughout the process in an environment where we both enjoy the benefits.