Universal Training

Performance challenges often call for unique solutions. To develop the best solution to meet your needs, Universal Training follows a proven, problem-solving approach that incorporates industry best practices.

Roll over each step to learn more about it:

Discovery
We identify learner characteristics, performance issues, underlying causes, needed behavior changes, and organizational culture and constraints using a variety of techniques:
- Face-to-face or virtual meetings and focus groups
- On-site observations and ride-alongs
- Surveys
- Review of existing training, procedures, and documentation
Design
We engineer the performance improvement solution.
- Blueprint
- Curriculum
- Creative treatment
- Storyboarding
- Content outline
- Sequence
- Instructional methodology
- Prototype
Development
We create, review, and refine the solution components identified in the design.
- Facilitator material
- Learner material
- Job Aids
- Visual support
- E-learning
- Skill practices
- Learning games
- Case studies
- Simulations
- Video and/or Audio
Validation
We confirm that the solution works.
- Pilot
- User acceptance testing
Production
We deliver the solution components in final form.
- Duplication/Printing
- Electronic files
- Web site hosting
- Audio/video DVDs, CDs, and tapes
Implementation
We help you bring the solution to your organization.
- Train-the-trainer
- Workshop delivery
- Roll-out planning
- Hosting e-learning
Evaluation
We collaborate with you to create a plan to measure how effectively the program is doing what it was designed to do.
- Learner reaction
- Learner retention
- On-the-job behavior
- Business results