Universal Training

Universal Training has developed solutions in a wide range of disciplines using a broad array of delivery systems, such as workshop/instructor-led, eLearning, business simulation, job aids, quick reference guides, policy and procedures, documentation, audio, and video.

Here are some of the highlights. Roll over each to learn more.

Job-specific and technical skills
- For a chemical company supporting the petroleum industry, Universal Training developed award-winning product knowledge and selling skills training for sales engineers.
- For a major manufacturer of terrestrial microwave antennas, Universal Training developed a comprehensive instructor-led Installer Program.
Selling skills
- For a major van line, Universal Training developed comprehensive selling skills training for Relocation Consultants who call on private transferees.
- For a major auto insurer, Universal Training developed selling skills training for agents who sell over the phone.
Customer service
- For a major auto finance company, Universal Training developed customer service training that can be used either in the classroom or self-instructionally.
- For a major motorcycle manufacturer, Universal Training supported a ground-up reorganization of its customer service function, which required greatly expanding the responsibilities of all Associates.
Leadership
- For a leading bank, Universal Training developed a state-of-the-art experiential workshop for managers of managers.
- For a specialty chemical manufacturer, Universal Training developed web-based sales manager curriculum.
Credit and Collections
- For a mortgage lender, Universal Training developed new-hire training.
- For a leading captive vehicle finance company, Universal Training developed classroom collection training.
- For a consumer finance company, Universal Training developed web-based training in collection skills.
Orientation
- For a food ingredients company, Universal Training created a comprehensive new-hire orientation program.
- For a consumer lending organization, Universal Training developed a four-week orientation roadmap, addressing company background, values, products and services, tools, and customer service skills.
Negotiation
- For a leading pharmacy, Universal Training developed a negotiation skills workshop targeted to Account Managers.
- For a major credit card company, Universal Training developed training in negotiating past-due amounts with delinquent customers.
Performance Management
- For an international pharmaceutical company, Universal Training developed a performance appraisal training program and a mid-year review program.
- For a mortgage lender, Universal Training developed performance management training as part of an overall management training program for new branch managers.
Coaching
- For companies in the chemical, pharmaceutical, and financial services industries, Universal Training has developed programs in coaching skills.
- Universal Training also develops programs in virtual coaching, a process that does not require a face-to-face meeting between the coach and person being coached.
Systems Conversion
- For the auto financing division of a major bank, Universal Training developed the training in workflows and software related to the implementation of a company-wide integrated computer system.
- For a leading Human Resource Consulting firm, Universal Training developed end user training for a new Information Systems problem and resolution tracking system.
- For a leading market research company, Universal Training developed training for internal and customer users of its proprietary data analysis and reporting software.