Industry Expertise
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General Business |
Universal Training has partnered with numerous organizations requiring custom performance improvement applications for specific organizational needs.
Topics
- New Employee Orientation
- Management/Supervisory Skills
- Customer Service
- Selling Skills
- Sales Management
- Systems Training
- Basic Job Skills
Case Studies
- Business Need: Helping managers and employees create meaningful development plans to enhance performance in their current positions and prepare for their next career move, for a leading health and beauty aid company.
Smart Solution: A one-day performance development workshop examining the elements of an effective performance development plan. Learners work in teams to assemble a plan for a representative case study employee and then prepare for a performance development planning session with their own managers. Finally, they meet with their own managers and agree upon a performance development plan.
- Business Need: Training to support the launch of a nationwide shopper loyalty program that entails branding a commercial developer's chain of malls.
Smart Solution: A selling model and training program to help the company's mall associates recommend products and services that meet the needs of shoppers. In addition, job aids to serve as "memory joggers" for the many procedural tasks that associates need to complete.
- Business Need: Transforming a team of new hires and experienced telemarketers in a third party provider operation from a customer service/order-taker focus to a sales-driven focus.
Smart Solution: A selling skills training workshop for telemarketers centering on 10 key topics, as well as a Train-the-Trainer workshop for managers. The training resulted in significant bottom-line improvements in gross close ratio, ramp-up time for new reps, turnover, and overall productivity gap.