Universal Training

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Where did you hear about Universal Training?

Custom Training

Please have a Universal Training representative contact me immediately.

Please send me information about Universal Training's work in the following area(s):

	Orientation
	Customer Service
	Credit/Collections Skills
	Selling Skills
	Management/Supervisory Skills
	New Franchise Training
	Systems Training
	Technical Job Skills
	Shop Operations
	Certification
	Other:

Universal Perspectives Articles

	World bank card customer service implementation (Fall 1997)
	Motor club training tow truck drivers in customer service and technical skills (Summer 1998)
	Third-party telemarketer sales training (Summer 1998)
	Farm equipment manufacturer collection skills training (May 1999)
	Real estate company customer service training for retail mall employees (Winter 2000)
	Global supplier of communication systems equipment and services provides its customers training at its own Institute (Fall 2000)
	Specialty chemical and clean product company offers technical training to its sales personnel (Spring 2001)

Media Reprints and Other Articles

	Credit Card Management article
	Training & Development article
	"Call Center Checkup," by Joanne Y. Cleaver
	"Taking Stock" by Joanne Y. Cleaver

Essays

	"Human Resources/Training & Operations: Forging a Better Partnership"
	"10 Common Truths"
	"Call Monitoring: The Key to Call Center Success"

News Media

Publication

Please contact me immediately to discuss Universal Training's work in the following:

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